Customer Service

  • Returns & Replacements

    We want to ensure that you are 100% satisfied with your order. If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it.

    Since each suit is handmade to buyer specifications, your return will be used for EXCHANGE or CREDIT ONLY. Item must be in its' original packaging and in perfect condition. (Sorry, shipping costs will not be refunded and restocking fees of up to 15% may apply.)

    All custom, clearance, or discounted suits are FINAL SALE.

  • Pricing, Promotions & Payments

    Because we are committed to providing suits that are handmade in the USA by skilled, fairly compensated workers, using only high-quality materials, we do not have a large profit margin. This is one of the reasons we do not run sales or promotions very often. Our suits are priced at a level that will allow us to continue to provide for our employees and their families, while offering a great value for our customers due to the quality of craftsmanship. Like any business, we may need to adjust our pricing from time to time to more accurately reflect the cost of labor and materials.

    We are pleased to offer special sales & promotions as a way to say "thank you" to our wonderful customers. These offers are always posted on our Facebook page and on our website. Our current promotion is our Customer Appreciation Sale, running Sept. 13-Oct. 11, 2015. Discounts are already reflected in the price of each item; no coupon code is necessary.

    All prices are listed in US Dollars. We accept PayPal and all major credit cards. If you have questions regarding special payment arrangements please contact us at brandon@flexdesigncostmes.com.

  • Shipping & Delivery

    Because our suits are handmade according to the measurements you provide at the time of order, please allow 6-8 weeks for delivery. If you desire your suit sooner you may pay a rush fee, please email us for availability and pricing. If we are running a special promotion, turnaround time may be expedited; it will usually be stated in the promotion details.

    We ship USPS with delivery confirmation. We charge a flat rate of $54 per item for shipping within the U.S. or $84 per item for International shipping.